Privacy Policy

1. What Data We Collect

ServiceWindow collects and processes the following data:

• Account Information: Name, email, phone number, business name, location, and role (truck operator, planner, organizer, etc.)
• Profile Information: Avatar image, business description, cuisine type, certifications, and service details
• Usage Data: Pages visited, features used, interaction patterns, and time spent on the platform
• Communication Data: Messages sent through the platform, support requests, and feedback
• Transaction Data: Booking history, subscription plan, billing information (processed by Stripe)

2. How We Use Your Data

We use the data we collect for the following purposes:

• Provide and improve the ServiceWindow platform
• Send important notifications about bookings, messages, and account activity
• Process subscription payments and billing
• Analyze platform usage to identify trends and improvements
• Prevent fraud, abuse, and security threats
• Comply with legal obligations and court orders
• Respond to user inquiries and support requests

3. Data Sharing & Third Parties

ServiceWindow does not sell, rent, or trade your personal data. However, we share data with the following service providers:

• Stripe: Payment processing for subscriptions and billing
• Supabase: Database and storage services that host your account and profile data
• Resend: Email delivery service for notifications and communications

These service providers are contractually bound to keep your data confidential and use it only for the purposes we specify.

4. Your Data Rights

You have the right to:

• Access your personal data and request a copy of it
• Correct inaccurate or incomplete information
• Request deletion of your account and associated data
• Opt out of marketing communications
• Export your data in a portable format

To exercise any of these rights, contact us at [email protected]

5. Cookie Policy

ServiceWindow uses cookies and similar tracking technologies to:

• Remember your login information and preferences
• Analyze how you use the platform
• Improve user experience and platform functionality

Cookies are small files stored on your device. You can disable cookies in your browser settings, but this may limit platform functionality. We do not use cookies to track you across third-party websites.

6. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, including:

• Encrypted data transmission (HTTPS)
• Secure password storage
• Regular security audits
• Limited access to personal information

However, no security system is completely secure. You are responsible for maintaining the confidentiality of your login credentials.

7. Data Retention

We retain your data for as long as your account is active. Upon account deletion, we remove your personal information within 30 days, except where required by law or for legitimate business purposes.

8. Children's Privacy

ServiceWindow is not directed to users under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected data from a minor, we will delete it immediately.

9. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on the platform. Your continued use of ServiceWindow constitutes acceptance of the updated policy.

10. Contact & Data Protection Officer

For privacy inquiries or data protection concerns, contact us at [email protected]

This privacy policy was last updated January 1, 2025.